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 COLORADO PEST CONTROL ASSOCIATION RECOGNIZES MUG-A-BUG FOR ATTAINING THE NPMA QUALITYPRO STATUS
On Wednesday, June 28, 2006, Tom Cornwell, President of the Colorado Pest Control Association (CPCA), visited the offices of Mug-A-Bug in Colorado Springs to honor them for their QualityPro distinction. He presented James Whidden, President of Mug-A-Bug, and his company with a plaque. Cornwell said, “Our association is starting a tradition to acknowledge and promote major accomplishments of our member companies.” Whidden said, “To become QualityPro definitely requires effort and work, but it takes your company to a whole new level of professionalism, a monumental task that is surely worthwhile and advantageous for your company to achieve, a benefit to your entire staff.”
QualityPro is an exclusive NPMA member benefit that encourages companies to hire smartly; train correctly upgrades professionalism and raises the bar for quality in the pest management industry.
What Is QualityPro?
QualityPro is an industry program designed to increase professionalism of the industry through self-regulation; stimulate consumer demand through increased confidence and a higher public perception of industry professionalism; create common sense, quality industry standards; and provide marketing opportunities to participating companies by recognizing commitment to excellence and higher performance standards. This is a company, not individual, designation.
Reserved as an exclusive NPMA member benefit, this corporate program is designed to separate QualityPro companies from the competition and increase the overall professionalism of the industry.
QualityPro companies are environmentally responsible, and committed to providing consumers with the highest possible service; built around the four key principles of Business Operations, Consumer Relations, Environmental Stewardship, and Technician Training.
Qualifications
To become QualityPro, a company must certify that it:
- - Has job applicants fill out an application
- - Conducts interviews before hiring
- - Checks references
- - Conducts criminal background checks
- - Conducts motor vehicle records checks
- - Has a drug-free workplace policy
- - Meets minimum insurance policy requirements
- - Meets QualityPro company service vehicle standards
- - Has a standard dress policy
- - Has an on-the-job safety policy
- - Advertises according to QualityPro standards
- - Has a termite warranty/service agreement that meets requirements
- - Has a customer communications policy
- - Ensures employees are tested and trained to the highest industry standards.
- - Provides an IPM information sheet to consumers
- - Practices proper pesticide handling
- - Has ensured that technicians and sales employees pass a state administered or QualityPro exam
- - Agree to complaint-triggered audits ensuring adherence to QualityPro guidelines
QualityPro Vs. The Competition
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QualityPro
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The Competition
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100% of our company’s service technicians have passed either a certified state or QualityPro exam to ensure they have a complete understanding of pest management procedures and practices
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Not all sales technicians are guaranteed to have gone through certified testing and training.
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All employees of our company have gone through a criminal background check. This guarantees that all employees are screened and allows us to know the history of who we are sending to our customer’s home
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Employees may not be required to have undergone criminal background checks prior to working for their company. Their employer might not know an employee’s history.
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We have a drug-free work policy in place to screen all new employees and ensure that substance abuse is not tolerated. A comprehensive program is outlined to all employees prohibiting the use of illegal substances.
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This company is not being audited by QualityPro to ensure they have pre-employment drug screening for new employees or that the company has set-up a comprehensive drug-free work place policy to deter the use of illegal substances.
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In addition the practicing ethical advertising we provide all applicable customers with a termite warranty specifically stating what is covered in terms of repair and re-treatment on the first page of our service agreement.
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Their service agreement may not discuss what happens if termites destroy your home after they’ve been out to treat for them. Although they might solve your pest problems, non-QualityPro companies are not required to provide anything in writing detailing your rights as the consumer.
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Our Environmental Stewardship program dictates that all our chemicals are transported in compliance with label requirements. QualityPro regulations also state that our vehicles remain locked when unattended, and that appropriate first-aid material, including fire extinguishers and spill control kits are on board.
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Keeping chemicals secure is always important but their company may not have a detailed program requiring vehicles to be locked while on call and QualityPro does not follow-up with them to make sure they are in compliance with proper storage procedures.
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